Emirates SkyCargo recently received Cargo iQ certification having minimum shipping errors and providing 24/7 Cargo Operations Control Centre in Dubai.
Emirates SkyCargo received its first Cargo iQ certification at the World Cargo Symposium in Dallas, Texas, USA.
Emirates SkyCargo joined Cargo iQ back in 2016 to strengthen their service standards and fulfil their ‘Delivered as Promised’ commitment. Within two years Emirates Skycargo added Cargo iQ shipment cycle management standards in order to keep the track of cargo. The auditing of SkyCargo was done by external audit company, SGS.
The audit took all the internal processes in to account and covered all the measures taken by SkyCargo to reduce or remove shipment errors and provide higher visibility of shipment status to customers.
Executive Director of Cargo iQ, Ariaen Zimmerman said, “With every Cargo iQ member that becomes accredited, we are another step towards a supply chain that is transparent and in control of its shipments,”, further adding he said, “The way Emirates SkyCargo has integrated the Cargo iQ Master Operating Plan with their internal procedures is a clear example of how implementing our standards offers so much more than a mere monthly report, and can actually lead to better process and shipment control.”
In order to monitor the status of shipments in real time, Emirates SkyCargo is setting up and operating a Cargo Operations Control Centre (COCC). To track the progress of shipment’s journey aginst its routemap, the COCC uses live shipment data and Cargo iQ metrices. If a shipment is deviated along the journey from its routemap, alerts will automatically be generated which allow COCC intervene quickly and in real time, and take corrective measures at any point from origin to destination.
The COCC is 24/7 active monitoring shipments across Emirates SkyCargo’s global network of over 155 destinations.
Nabil Sultan, Emirates Divisional Senior Vice President, Cargo, said, “Over the last two years we have worked on integrating the vision of Cargo iQ into our processes and our ‘Delivered as Promised’ commitment to our customers,”.
He added, “Getting the Cargo iQ certification and the setting up of our 24/7 Cargo Operations Control Centre are the first steps in a journey where we can be more transparent and at the same time more proactively support our customer promises.”
Emirates SkyCargo has integrated Cargo iQ Routemap into the framework of COCC which ensures that the service promise and journey updates are exchanged between SkyCargo and customer, which in a result improves transparency for the customers.